Shipping & Delivery Policy
At GS Home Services, we aim to provide a smooth, reliable, and convenient delivery experience. This Shipping & Delivery Policy explains how orders placed through our website are processed, shipped, and delivered.
By placing an order on GS Home Services, you agree to the terms mentioned in this policy.
1. Delivery Coverage
GS Home Services delivers products to serviceable locations within India, subject to product availability and delivery-partner coverage.
Delivery availability may vary depending on:
Customer’s location
Product category
Seller or supplier location
Product availability
Delivery partner coverage
Nature of the product
The available delivery options and estimated delivery time will be displayed during the ordering process wherever applicable.
2. Product Categories
Our platform may offer products across categories including:
Clothes & Fashion
Mobile & Electronics
Grocery & Daily Needs
Sweets & Bakery
Accessories
Each category may have different delivery timelines depending on the product and seller.
3. Home Services
Home Services are not shipped as physical products.
For Home Services:
Customers can book an available service through the website.
The service will be scheduled according to the selected date/time or availability.
A service professional may contact the customer to confirm the booking.
Service availability depends on the customer’s location and professional availability.
Additional charges may apply for materials, spare parts, extra work, or services not included in the original booking.
4. Order Processing
After an order is successfully placed, GS Home Services may process and verify the order before dispatch.
Order processing time may vary depending on:
Product availability
Seller processing time
Product category
Payment confirmation
Order verification
Customisation requirements
Orders for customised or made-to-order products may require additional processing time.
5. Estimated Delivery Time
The estimated delivery time will depend on the product, location, seller, and logistics partner.
As a general guideline:
Local/Regular Products: [1–5 business days]
Non-Local/Other Locations: [3–10 business days]
Customised or Made-to-Order Products: Additional time may be required
Sweets & Bakery: Delivery may be scheduled according to product availability and freshness requirements
Grocery & Daily Needs: Delivery time may vary based on stock and delivery location
These are estimated timelines and are not guaranteed delivery dates.
6. Same-Day or Express Delivery
Where available, GS Home Services may offer same-day, scheduled, or express delivery for selected products and locations.
Such services may:
Be available only in selected locations.
Apply only to selected products.
Require additional delivery charges.
Depend on order time and product availability.
The applicable delivery option and charges will be displayed at checkout where available.
7. Shipping Charges
Shipping or delivery charges may vary based on:
Delivery location
Product weight and dimensions
Product category
Order value
Delivery speed
Seller or supplier
Applicable promotional offers
Any applicable shipping charges will be displayed during checkout before the order is placed.
GS Home Services may offer free delivery on selected products, locations, or orders subject to applicable conditions.
8. Delivery Address
Customers are responsible for providing a complete and accurate delivery address, including:
Name
House/Flat/Shop Number
Street/Area
City
State
PIN Code
Contact Number
Any relevant delivery instructions
GS Home Services will not be responsible for delivery delays, failed delivery, or additional charges resulting from incorrect or incomplete address information provided by the customer.
9. Contact During Delivery
Customers should provide an active mobile number so that the delivery partner or GS Home Services team can contact them regarding the order.
Customers may be contacted for:
Delivery confirmation
Address clarification
Delivery instructions
Failed delivery attempts
Order-related queries
10. Delivery Attempts
The delivery partner may make reasonable attempts to deliver the order to the provided address.
If the customer is unavailable:
Another delivery attempt may be made where applicable.
The customer may be contacted for rescheduling.
Additional delivery charges may apply in certain circumstances.
The order may be returned to the seller or GS Home Services after unsuccessful delivery attempts.
For perishable, customised, or made-to-order products, re-delivery or refund may be subject to additional restrictions.
11. Delayed Delivery
While we aim to deliver orders within the estimated timeline, delays may occur due to circumstances including:
Heavy traffic
Weather conditions
Public holidays
Natural disasters
Transportation issues
Delivery partner delays
Product availability
High order volumes
Address-related issues
Government restrictions
Technical issues
Other circumstances beyond our reasonable control
In such situations, GS Home Services will make reasonable efforts to facilitate delivery.
12. Tracking Your Order
Where tracking is available, customers may receive tracking information through the website, SMS, email, WhatsApp, or other available communication channels.
Tracking availability may vary depending on the delivery partner and product.
13. Multiple Products in One Order
If an order contains products from different sellers, locations, or categories, the products may be delivered separately.
Customers may receive:
Multiple packages
Different delivery dates
Separate tracking information
This does not necessarily mean that any product is missing from the order.
14. Grocery & Daily Needs Delivery
For grocery and daily-use products:
Delivery timelines may vary depending on product availability and location.
Certain products may be delivered through local delivery partners.
Perishable products may require faster or scheduled delivery.
Customers should inspect products upon delivery and report eligible issues according to the Return & Refund Policy.
15. Sweets & Bakery Delivery
For sweets, cakes, bakery items, and other perishable food products:
Delivery may be scheduled based on product preparation and availability.
Customers should provide accurate delivery information and remain available to receive the order.
Same-day or scheduled delivery may be available for selected products and locations.
Customised orders may require additional preparation time.
Delivery times may be affected by weather, traffic, and product freshness requirements.
16. Mobile & Electronics Delivery
For mobile phones and electronic products:
Customers are advised to:
Check the outer packaging at the time of delivery.
Check for visible signs of damage.
Verify the product received against the order.
Report any eligible damage, missing item, or incorrect product within the applicable period mentioned in our Return & Refund Policy.
17. Clothes, Fashion & Accessories Delivery
Clothes, footwear, bags, jewellery, mobile accessories, and other accessories will be delivered according to product availability and applicable delivery timelines.
Customers should check the package and product after delivery and raise any eligible issue according to our Return & Refund Policy.
18. Delivery Confirmation
A delivery may be considered completed when the order is delivered to:
The customer;
An authorised person at the delivery address; or
Another person accepted by the customer or delivery partner according to the applicable delivery process.
Customers should ensure that they provide appropriate delivery instructions where required.
19. Cash on Delivery
Cash on Delivery (COD) may be available for selected products and locations.
COD availability may depend on:
Delivery location
Product category
Order value
Customer history
Seller or delivery partner
Other applicable conditions
GS Home Services reserves the right to restrict COD availability where necessary.
20. Failed or Refused Delivery
If an order is refused or cannot be delivered due to customer-related reasons, including:
Incorrect address
Incorrect contact number
Customer unavailable
Repeated failed delivery attempts
Customer refusal to accept the order
the order may be returned or cancelled.
Refund eligibility, if applicable, will be determined according to the Return & Refund Policy.
For perishable, customised, or made-to-order products, refund restrictions may apply.
21. Damaged Package or Product
If the package appears visibly damaged at the time of delivery, customers should, where possible:
Check the package before accepting it.
Take photographs or videos of the package.
Report the issue to GS Home Services as soon as possible.
For damaged, defective, incorrect, or missing products, please refer to our Return & Refund Policy.
22. Shipping Restrictions
Certain products may have delivery restrictions due to:
Product nature
Legal or regulatory requirements
Seller restrictions
Delivery partner limitations
Location restrictions
Product-specific requirements
If an order cannot be delivered to a particular location, customers may be contacted regarding cancellation or an alternative arrangement.
23. Shipping to Remote Areas
Delivery to remote, rural, or difficult-to-reach locations may require additional time or charges.
Where delivery is unavailable, the customer will be informed as reasonably possible.
24. Changes to Delivery Address
Customers should carefully verify their address before placing an order.
Requests to change the delivery address after placing an order may be accepted only if the order has not been dispatched and the new address is within the applicable delivery area.
GS Home Services cannot guarantee that an address change request will be accepted after order confirmation.
25. Cancellation Due to Delivery Issues
If an order cannot be delivered due to product unavailability, service-area limitations, logistical issues, or other circumstances beyond reasonable control, GS Home Services may cancel the order.
If payment has already been made, an eligible refund will be processed according to the applicable refund policy.
26. Changes to This Shipping Policy
GS Home Services reserves the right to update or modify this Shipping & Delivery Policy at any time.
The updated policy will be published on this page with a revised “Last Updated” date.
Customers are encouraged to review this policy periodically.
27. Contact Us
For shipping, delivery, or order-related queries, please contact:
Please keep your Order ID available when contacting customer support.
GS Home Services
Your trusted platform for shopping and home services.