Return & Refund Policy
At GS Home Services, we aim to provide quality products and reliable services to our customers. This Return & Refund Policy explains the conditions under which products can be returned, replaced, cancelled, or refunded.
By placing an order or booking a service through GS Home Services, you agree to the terms of this policy.
1. General Return Policy
Return and replacement eligibility may vary depending on the product category, seller, manufacturer, and nature of the product.
Customers are advised to check the product description and applicable return conditions before placing an order.
To be eligible for a return, where applicable:
The product must be unused and in its original condition.
Original packaging, tags, accessories, manuals, and invoices should be retained.
The product should not be damaged due to misuse, negligence, or improper handling.
The return request must be raised within the applicable return period.
Products may be subject to inspection before a return, replacement, or refund is approved.
2. Clothes & Fashion
For clothing and fashion products:
Customers should check the size, colour, description, and other product details before ordering.
Eligible products may be returned or exchanged within [7 days] of delivery.
Products must be unused, unwashed, undamaged, and returned with original tags and packaging.
Products showing signs of use, washing, alteration, or damage may not be accepted.
Certain products, including innerwear, hygiene-sensitive products, customised items, or products specifically marked as non-returnable, may not be eligible for return.
3. Mobile & Electronics
For mobile phones, electronic products, and electronic accessories:
Customers should check the package and product condition at the time of delivery.
Damaged, defective, missing, or incorrect products should be reported within [48 hours/7 days] of delivery, depending on the product.
Products may be subject to verification or technical inspection before replacement or refund.
Manufacturer warranty, where applicable, will be governed by the manufacturer’s warranty terms.
Physical damage, liquid damage, misuse, unauthorised repairs, or improper installation may make the product ineligible for return or warranty support.
Certain electronic products may only be eligible for replacement and not a refund.
4. Grocery & Daily Needs
Due to the nature of grocery and daily-use products:
Perishable products may generally not be eligible for return.
Damaged, expired, spoiled, leaking, or incorrect products should be reported as soon as possible after delivery.
Customers may be required to provide photographs or other information to verify the issue.
Eligible products may be replaced or refunded after verification.
Opened or used products may not be accepted unless the product was defective, damaged, expired, or incorrectly delivered.
5. Sweets & Bakery
Sweets, cakes, bakery products, and other food items are generally non-returnable because they may be perishable or prepared specifically for an order.
However, customers may contact us if:
The wrong product was delivered.
The product arrived damaged.
The product was spoiled or otherwise unsuitable on delivery.
The order is significantly different from the confirmed order.
For customised cakes, desserts, or made-to-order products, cancellation or refund may not be available once preparation has started.
Customers should report any eligible issue immediately after delivery, preferably with photographs or other supporting information.
6. Accessories
Accessories such as bags, footwear, jewellery, fashion accessories, mobile accessories, and other related products may be eligible for return depending on the individual product’s return policy.
Products must generally be:
Unused
Undamaged
In original packaging
Accompanied by applicable tags, accessories, and invoices
Certain accessories may be non-returnable due to hygiene, personal-use, or product-specific reasons.
7. Home Services
Home services are different from physical product purchases.
Service Cancellation
Customers may request cancellation before the service professional has started the service.
Cancellation charges may apply depending on the timing of cancellation and the service booked.
Service Rescheduling
Customers may request to reschedule a service subject to service-provider availability.
Service Issues
If you are dissatisfied with a completed service or believe that the service was not provided as agreed, please contact GS Home Services within [24/48 hours] of service completion.
We may review the complaint and, where appropriate, coordinate with the service provider regarding:
Re-service
Partial refund
Full refund
Other appropriate resolution
The final resolution may depend on the nature of the complaint and the service provided.
8. Damaged or Incorrect Products
If you receive a product that is:
Damaged
Defective
Incorrect
Missing
Expired, where applicable
please contact us within the applicable reporting period.
Customers may be requested to provide:
Order number
Product photographs
Packaging photographs
Unboxing video, where available
Description of the issue
Providing an unboxing video may help us investigate delivery-related damage or missing-item claims, although it may not be mandatory unless specifically stated for a particular product.
9. Non-Returnable Products
The following types of products may generally be non-returnable:
Perishable food items
Sweets and bakery products
Customised or personalised products
Made-to-order products
Certain hygiene-sensitive products
Used products
Products marked as “Non-Returnable”
Products damaged due to customer misuse
Products with missing original packaging, tags, or accessories where these are required for return
The specific product page may contain additional return restrictions.
10. Return Request Process
To request a return, replacement, or refund:
Contact GS Home Services through the available customer support channel.
Provide your order number and registered contact details.
Clearly explain the reason for the return or refund request.
Provide photographs, videos, or other supporting information if requested.
Follow the return instructions provided by our support team.
A return request does not automatically guarantee approval. The request will be reviewed according to the applicable product or service policy.
11. Return Pickup
Where applicable, GS Home Services or its delivery/return partner may arrange a return pickup.
Return pickup availability may depend on:
Customer location
Product category
Seller or manufacturer policy
Product condition
Delivery partner availability
Customers may be required to securely pack the product before pickup.
12. Refund Eligibility
A refund may be issued when:
An eligible order is successfully cancelled.
An eligible returned product is approved after inspection.
A replacement cannot be provided for an eligible defective or incorrect product.
An eligible product was not delivered.
An eligible service cancellation qualifies for a refund.
GS Home Services approves a refund following investigation of a valid complaint.
Refunds are subject to applicable deductions, cancellation charges, delivery charges, or other conditions where applicable.
13. Refund Processing
Once a refund is approved, the amount will generally be processed using the original payment method or another appropriate method, depending on the transaction.
The time taken for the amount to reflect in your account may vary depending on:
Payment gateway
Bank
Card issuer
UPI provider
Financial institution
Other payment service provider
GS Home Services is not responsible for delays caused by banks or third-party payment providers.
14. Delivery Charges and Refunds
Unless otherwise stated:
Original delivery charges may not be refundable for customer-initiated returns or cancellations.
If the product was damaged, defective, incorrect, or not delivered due to an issue attributable to GS Home Services or its fulfilment partner, applicable delivery charges may be considered for refund.
Refund eligibility will be determined based on the circumstances of the order.
15. Partial Refunds
In certain circumstances, GS Home Services may issue a partial refund instead of accepting a complete return.
This may apply where:
Only part of an order is affected.
A service was partially completed.
A product has a minor issue that qualifies for compensation.
A partial order was unavailable or incorrectly fulfilled.
16. Failed Delivery and Undelivered Orders
If an order cannot be delivered due to:
Incorrect or incomplete address
Customer unavailability
Incorrect phone number
Failure to respond to delivery attempts
Customer refusal to accept the order
additional delivery or re-delivery charges may apply where permitted.
For perishable or made-to-order products, refund eligibility may be restricted in such circumstances.
17. Order Cancellation
Customers may request cancellation before the order is processed, dispatched, prepared, or the service has commenced, as applicable.
Certain orders may not be cancellable after processing has started, particularly:
Customised products
Made-to-order products
Perishable products
Sweets and bakery products
Certain service bookings
Products already dispatched
Any applicable cancellation charges will be communicated where applicable.
18. Fraudulent or Abusive Return Requests
GS Home Services reserves the right to refuse returns, replacements, or refunds where there is reasonable evidence of:
Fraudulent activity
Repeated abusive return behaviour
Product substitution
Product misuse
Intentional damage
False claims
Manipulation of promotional or refund policies
This does not affect any rights available to customers under applicable law.
19. Product-Specific Policies
Some products may have return, replacement, warranty, or refund conditions that differ from this general policy.
Where a product-specific policy is displayed on the product page or provided by the manufacturer/seller, that policy may apply to the extent permitted by applicable law.
20. Changes to This Policy
GS Home Services reserves the right to modify this Return & Refund Policy from time to time.
Any updated policy will be published on this page with a revised “Last Updated” date.
21. Contact Us
For return, replacement, cancellation, or refund-related queries, please contact:
GS Home Services
Email: [Insert Email Address]
Phone: [Insert Contact Number]
Address: [Insert Business Address]
Please keep your Order ID/Booking ID available when contacting customer support.
GS Home Services
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