Privacy Policy
At GS Home Services, we respect your privacy and are committed to protecting the personal information you provide while using our website, products, and services.
This Privacy Policy explains how we collect, use, store, and protect your information when you visit or use the GS Home Services website.
By accessing or using our website, you agree to the practices described in this Privacy Policy.
1. Information We Collect
Depending on how you use our website, we may collect the following information:
A. Personal Information
When you create an account, place an order, book a service, or contact us, we may collect:
Full Name
Mobile Number
Email Address
Billing Address
Delivery Address
Service Address
Date of Birth, where required for a specific service or transaction
Other information voluntarily provided by you
B. Order and Transaction Information
When you purchase products or services, we may collect information such as:
Order details
Products or services purchased
Order amount
Delivery information
Payment status
Transaction reference or order ID
Refund or cancellation details
We generally do not store complete debit card, credit card, UPI PIN, CVV, or banking passwords on our servers. Payments may be processed through authorised third-party payment gateways that handle payment information according to their own privacy and security practices.
C. Device and Technical Information
When you access our website, certain technical information may be automatically collected, including:
IP address
Browser type
Device type
Operating system
Website pages visited
Date and time of access
Referring website
General usage and interaction information
This information helps us maintain website security, improve performance, and understand how customers use our website.
D. Cookies
GS Home Services may use cookies and similar technologies to improve your browsing experience.
Cookies may help us:
Keep you logged into your account
Remember your preferences
Maintain shopping cart information
Improve website functionality
Understand website usage
Provide relevant marketing or advertising, where applicable
You may be able to control or disable cookies through your browser settings. However, disabling certain cookies may affect some website functionality.
2. How We Use Your Information
We may use your information for the following purposes:
To create and manage your account.
To process and deliver your orders.
To process home service bookings.
To communicate order and service updates.
To process payments, refunds, cancellations, and related transactions.
To provide customer support.
To verify and prevent fraudulent or unauthorised transactions.
To improve our website, products, and services.
To personalise your shopping experience.
To send important service-related communications.
To send promotional offers, discounts, or marketing communications where permitted.
To maintain website security.
To comply with applicable legal and regulatory requirements.
3. Information Sharing
We do not sell your personal information as a general practice.
However, we may share necessary information with trusted third parties when required to provide our products and services.
These may include:
Delivery Partners
Your name, phone number, and delivery address may be shared with delivery partners to fulfil your order.
Payment Providers
Payment-related information may be processed by authorised payment gateways and financial service providers to complete transactions.
Home Service Professionals
For home service bookings, relevant customer information such as name, phone number, service address, and service requirements may be shared with the assigned service professional or partner.
Technology and Service Providers
We may use third-party providers for services such as:
Website hosting
Payment processing
SMS and email communication
Customer support
Analytics
Cloud storage
Security
Marketing and advertising
These providers may process information only as necessary to provide their services to us.
Legal and Regulatory Authorities
We may disclose information where required by applicable law, court order, government authority, regulatory requirement, or to protect our legal rights and customers.
4. Payment Security
Online payments may be processed through third-party payment gateways.
GS Home Services does not normally have access to or store your complete payment credentials such as:
ATM/debit card PIN
UPI PIN
CVV
Internet banking password
Customers should never share their OTP, UPI PIN, card PIN, or banking password with GS Home Services representatives or any other person.
5. Order and Delivery Information
To successfully fulfil your order, we may use your contact and delivery information to:
Confirm your order.
Coordinate delivery.
Contact you regarding delivery.
Resolve delivery-related issues.
Process returns, replacements, or refunds.
You are responsible for providing accurate delivery information.
6. Home Services Information
For home service bookings, we may collect information about the service you require and the location where the service is to be provided.
This information may be shared with the relevant service professional or service partner for the purpose of completing the booking.
Service professionals may contact you using the contact information provided for the booking.
7. Marketing Communications
With appropriate consent or where otherwise permitted by applicable law, we may send you:
Promotional offers
Discounts
New product information
Service updates
Special campaigns
Other marketing communications
You may opt out of promotional communications by using the unsubscribe option in applicable emails or by contacting us.
Please note that you may still receive essential communications relating to orders, payments, deliveries, accounts, or services.
8. Data Security
We take reasonable technical and organisational measures to protect your personal information from:
Unauthorised access
Unauthorised disclosure
Loss
Misuse
Alteration
Destruction
However, no method of transmitting or storing information electronically can be guaranteed to be completely secure.
9. Data Retention
We may retain your personal information for as long as reasonably necessary to:
Provide products and services.
Maintain transaction and order records.
Provide customer support.
Resolve disputes.
Prevent fraud.
Meet legal, tax, accounting, or regulatory obligations.
Enforce our agreements and policies.
When information is no longer required, it may be deleted, anonymised, or securely disposed of in accordance with applicable requirements.
10. Third-Party Websites and Services
Our website may contain links, integrations, payment gateways, social media features, or services operated by third parties.
GS Home Services is not responsible for the privacy practices, security, or content of third-party websites.
We recommend reviewing the privacy policies of third-party services before providing them with personal information.
11. Children’s Privacy
Our website is not specifically designed for children.
We do not knowingly request or collect personal information from children in violation of applicable laws. If you believe that a child has provided personal information to us improperly, please contact us so that appropriate action can be taken.
12. Your Privacy Rights
Subject to applicable laws and regulations, you may have rights regarding your personal information, including the ability to:
Request access to certain personal information we hold about you.
Request correction of inaccurate or incomplete information.
Request deletion of information where legally applicable.
Withdraw consent for certain uses of your information.
Opt out of promotional communications.
Raise concerns regarding the processing of your personal information.
Requests may be subject to applicable legal, security, and verification requirements.
13. Account Information
If you create an account on GS Home Services, you are responsible for maintaining the confidentiality of your login credentials.
Please notify us if you believe that your account has been accessed without your permission.
We recommend that you:
Use a strong and unique password.
Do not share your password or OTP.
Log out from shared or public devices.
Keep your account information updated.
14. Fraud and Security Monitoring
We may use reasonable security and fraud-prevention measures to identify suspicious transactions, unauthorised activity, fake accounts, or fraudulent orders.
This may include analysing transaction details, device information, account activity, and other relevant information.
15. Changes to This Privacy Policy
GS Home Services may update this Privacy Policy from time to time to reflect changes in our services, technology, legal requirements, or business practices.
The updated version will be published on this page with a revised “Last Updated” date.
We encourage you to review this Privacy Policy periodically.
16. Contact Us
If you have any questions, concerns, requests, or complaints regarding this Privacy Policy or the handling of your personal information, please contact us:
GS Home Services
Email: [Insert Email Address]
Phone: [Insert Contact Number]
Address: [Insert Business Address]
17. Consent
By using the GS Home Services website, creating an account, placing an order, or booking a service, you acknowledge that you have read and understood this Privacy Policy and agree to the collection and use of information as described above, subject to applicable law.
GS Home Services
Your trusted platform for shopping and home services.