Terms & Conditions
Welcome to GS Home Services. These Terms & Conditions govern your use of our website, services, and purchase of products listed on our platform. By accessing or using our website, you agree to comply with and be bound by these Terms & Conditions.
1. About GS Home Services
GS Home Services is an e-commerce platform offering products and services across multiple categories, including:
Clothes & Fashion
Mobile & Electronics
Grocery & Daily Needs
Sweets & Bakery
Accessories
Home Services
We reserve the right to add, modify, or discontinue any category, product, or service at our discretion.
2. Eligibility
By using this website, you confirm that:
You are legally capable of entering into a binding agreement.
The information provided by you during registration or checkout is accurate and complete.
You will use the website only for lawful purposes.
You will not misuse, damage, or attempt to interfere with the website or its services.
3. Product Information
We make reasonable efforts to ensure that product names, descriptions, images, prices, specifications, and availability displayed on the website are accurate.
However:
Actual product colours, appearance, packaging, or size may vary slightly from images displayed on the website.
Product availability may change without prior notice.
Manufacturers or sellers may update product specifications or packaging.
In case of an unintentional pricing or listing error, GS Home Services reserves the right to correct the error and, where applicable, cancel the affected order.
4. Clothes & Fashion
For clothing and fashion products:
Customers are advised to check the size chart and product details before placing an order.
Colour may vary slightly depending on your device screen.
Returns or exchanges will be subject to the applicable return policy.
Products must generally be returned in unused and original condition with tags and packaging intact, wherever applicable.
5. Mobile & Electronics
For mobile phones, electronic products, and accessories:
Product warranty, if applicable, will be provided according to the manufacturer’s warranty terms.
Customers should check the product and packaging upon delivery.
Warranty claims may need to be raised directly with the manufacturer or authorised service centre where applicable.
GS Home Services shall not be responsible for damage caused by misuse, physical damage, unauthorised repairs, liquid damage, or improper installation.
6. Grocery & Daily Needs
For grocery and daily-use products:
Product availability may depend on stock at the time of ordering.
Certain products may have limited shelf life or expiry dates.
Customers should check the product upon delivery.
Perishable or temperature-sensitive products may have specific return or replacement conditions.
Delivery timelines may vary depending on product availability and delivery location.
7. Sweets & Bakery
For sweets, bakery items, cakes, and other food products:
Products may be prepared or packed according to the customer’s order.
Images are for representation purposes and the actual product may vary slightly.
Customised products may not be eligible for cancellation, return, or refund once preparation has started.
Perishable food products generally cannot be returned after delivery except in cases of damage, incorrect delivery, or quality issues reported within the applicable time period.
Customers should provide accurate delivery details and contact information.
8. Accessories
Accessories such as bags, footwear, jewellery, fashion accessories, mobile accessories, and other related products are subject to product-specific specifications and return conditions.
Customers should carefully review the product description, size, compatibility, and specifications before placing an order.
9. Home Services
GS Home Services may provide or facilitate home-related services through its platform.
For Home Services:
Service availability depends on the customer’s location and service-provider availability.
Service charges will be displayed or communicated before confirmation wherever applicable.
Additional charges may apply if additional work, materials, spare parts, or services are required beyond the original booking.
The estimated service time may vary depending on the nature and complexity of the work.
Customers must provide accurate information about the service requirement and location.
Customers should ensure reasonable access to the premises for the service professional.
GS Home Services may use third-party service professionals or partners to fulfil certain services.
Service cancellations, refunds, and rescheduling will be subject to the applicable service-specific policy.
10. Pricing and Payments
All prices displayed on the website are subject to change without prior notice.
Applicable taxes, delivery charges, service charges, or other fees may be added at checkout where applicable.
Customers are responsible for providing accurate billing and payment information.
We may offer multiple payment options, including online payment and Cash on Delivery, depending on availability.
An order will be considered confirmed only after successful payment or order confirmation, as applicable.
If a payment is deducted but the order is not successfully placed, the amount will generally be processed for reversal/refund according to the payment gateway or banking process.
11. Order Confirmation
After placing an order, customers may receive an order confirmation through the contact details provided during checkout.
GS Home Services reserves the right to cancel or reject an order in situations including, but not limited to:
Product unavailability
Incorrect pricing or product information
Suspected fraudulent activity
Incomplete or incorrect customer information
Delivery limitations
Technical or system errors
Any other circumstances beyond reasonable control
If an order is cancelled after payment, the eligible amount will be refunded through the applicable payment method or process.
12. Delivery
Delivery timelines shown on the website are estimates and may vary depending on:
Product availability
Delivery location
Weather conditions
Traffic and logistics
Public holidays
Seller/service-provider availability
Unforeseen circumstances
Customers are responsible for providing a correct and complete delivery address and contact number.
GS Home Services will not be responsible for delays caused by incorrect address details or circumstances beyond our reasonable control.
13. Cancellation
Customers may request cancellation of an order before it has been processed or dispatched, subject to the applicable cancellation policy.
Certain products and services, particularly customised, perishable, made-to-order, or already-completed services, may not be eligible for cancellation.
Any applicable cancellation charges will be communicated according to the relevant order or service policy.
14. Returns, Replacement and Refunds
Returns, replacements, and refunds are subject to the product/service-specific return policy.
Generally:
Products must be returned in unused and original condition where applicable.
Original packaging, tags, accessories, invoices, and other included items may be required.
Certain products such as perishable food items, customised products, hygiene-sensitive products, and completed services may not be eligible for return.
Customers should report damaged, defective, missing, or incorrect products within the applicable reporting period.
Refund processing time may vary depending on the payment method and financial institution.
GS Home Services reserves the right to inspect returned products before approving a return, replacement, or refund.
15. Offers and Promotions
GS Home Services may provide discounts, promotional offers, coupons, cashback, or other promotional benefits from time to time.
Such offers may:
Have specific validity periods.
Be limited to selected products or customers.
Have minimum order requirements.
Not be combined with other offers unless specifically stated.
Be modified, suspended, or withdrawn without prior notice where permitted.
16. User Account
If you create an account on the website, you are responsible for maintaining the confidentiality of your login credentials.
You agree to immediately notify GS Home Services if you suspect unauthorised access to your account.
GS Home Services reserves the right to suspend or terminate accounts involved in fraudulent, abusive, or unlawful activities.
17. User Responsibilities
Customers agree not to:
Provide false or misleading information.
Use the website for unlawful purposes.
Attempt to gain unauthorised access to the website or its systems.
Interfere with website functionality.
Use automated systems to scrape or collect website data without permission.
Place fraudulent or abusive orders.
Misuse promotional offers or discounts.
18. Third-Party Products and Services
Some products or services available through GS Home Services may be supplied, fulfilled, or provided by third-party sellers, manufacturers, delivery partners, or service professionals.
In such cases, the applicable third-party terms, warranties, and service conditions may also apply.
19. Intellectual Property
All content available on the GS Home Services website, including logos, text, graphics, images, designs, icons, layouts, and other materials, is protected by applicable intellectual property laws.
You may not copy, reproduce, modify, distribute, publish, or commercially use website content without prior written permission from GS Home Services or the respective rights holder.
20. Privacy
Your use of the website is also subject to our Privacy Policy, which explains how we collect, use, store, and protect your information.
By using our website, you acknowledge that you have read and understood the applicable Privacy Policy.
21. Limitation of Liability
GS Home Services will make reasonable efforts to provide accurate product information and reliable services.
However, to the extent permitted by applicable law, GS Home Services shall not be responsible for losses arising from:
Delays caused by circumstances beyond our reasonable control.
Incorrect information provided by customers.
Misuse of products.
Manufacturer-related defects or warranty limitations.
Third-party services or service-provider actions.
Temporary website or technical interruptions.
Nothing in these Terms & Conditions is intended to exclude any liability that cannot legally be excluded under applicable law.
22. Force Majeure
GS Home Services shall not be held responsible for failure or delay in performing its obligations due to circumstances beyond reasonable control, including natural disasters, fire, floods, epidemics, government restrictions, strikes, transportation disruptions, technical failures, or other unforeseen events.
23. Changes to These Terms
GS Home Services reserves the right to update or modify these Terms & Conditions at any time.
Changes will become effective when posted on the website. Customers are encouraged to review this page periodically.
24. Governing Law
These Terms & Conditions shall be governed by and interpreted in accordance with the applicable laws of India.
Any disputes arising in connection with the use of the website, products, or services shall be subject to the jurisdiction of the applicable courts in India.
25. Contact Us
For questions, complaints, order-related concerns, or service-related queries, please contact:
GS Home Services
Email: [Insert Email Address]
Phone: [Insert Contact Number]
Address: [Insert Business Address]
By using the GS Home Services website, you acknowledge that you have read, understood, and agreed to these Terms & Conditions.